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Please contact our Customer Support and we will help you with the details.

You can raise a request to return your items with these simple steps: 1. Log into your Mumbra.online account 2. Go to My Orders 3. Click on 'Return' against the item you wish to return or exchange

Visit My Orders to check the status of your replacement.

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Mumbra.online account.

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.